Frequently Asked Questions
Everything you need to know about our handcrafted luxury goods.
What materials are used in Ghurka products?
We utilize the finest vegetable-tanned leathers and high-grade cotton twill fabrics, ensuring each piece develops a unique patina and lasts for generations.
How should I care for my leather bag?
We recommend using a high-quality leather conditioner every few months and avoiding prolonged exposure to direct sunlight or moisture to maintain the leather's natural oils.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $500. For international orders, shipping rates and duties are calculated at checkout based on your location.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges of unused, non-personalized items within 30 days of delivery. Items must be in their original packaging with all tags attached.
Do Ghurka products come with a warranty?
Every Ghurka product is backed by a lifetime guarantee against defects in materials and craftsmanship. We also offer professional repair services for wear and tear.
How can I track my order?
Once your order has been handcrafted and shipped, you will receive a confirmation email containing a tracking number and a link to monitor its progress.